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Contact Genuine Replacement Parts Customer Service

How to Reach a Person at Genuine Replacement Parts

Verified Contact Information

Toll-Free Number:

  • 1-877-968-4335
Call Now

Customer Service:

support@genuinereplacementparts.com
Send Message

Genuine Replacement Parts Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Genuine Replacement Parts Phone Number
1 (877) 968-4335
Average Hold Time
00:01:22
Average Calls duration
4 minutes
Most Popular Genuine Replacement Parts Email Address
support@genuinereplacementparts.com
Genuine Replacement Parts Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (30% reported full resolution)
View full overview

How to Contact Genuine Replacement Parts?

The company has a single official toll-free helpline available for customer support. Genuine Replacement Parts’ phone number is 1 (877) 968-4335, and can be used to discuss all general queries about the company's products and services, including genuine appliance replacement parts for home appliances. Additionally, clients can use this helpline for assistance with part selection, orders, shipping issues, returns, refunds, warranty support, and account management during operational hours.

Consumers who prefer written communication can use the company's official email or mailing address to reach Genuine Replacement Parts customer service, depending on the nature of their issue. For minor queries or concerns, they can submit their requests via email to support@genuinereplacementparts.com. Meanwhile, if the matter is sensitive or requires the sharing of confidential information, one may send written correspondence to the corporate office for secure communication. To do so, they can use the address: Genuine Replacement Parts, 210 W. Hollywood, #241, Mary Esther, Florida 32569, United States.

According to official sources, the Genuine Replacement Parts customer service team is available at the company's offices from 9:00 AM to 4:30 PM CST. Regardless of their preferred communication option, users must always adhere to these hours when contacting the agents. That will ensure quick responses to their requests.

The best way to contact the customer care team on the Genuine Replacement Parts website is via chat support. Users can access this option on the website's homepage and connect with the agents for real-time assistance during regular support hours. They can also follow the company on social media platforms like Facebook, Instagram, LinkedIn, and X for regular updates. Those who wish to resolve a problem outside working hours can explore the website's FAQ section for quick self-help.

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Contact Information

Genuine Replacement Parts Website:

Genuine Replacement Parts Help Center:

Corporate Office Address:

Genuine Replacement Parts
210 W. Hollywood, #241
Mary Esther, Florida 32569
United States

Other Info (opening hours):

Hours: 9:00am - 4:30pm CST

More contact details

How Customers Rate Genuine Replacement Parts Support?

4.0 / 5
Good

Based on 93 calls to Genuine Replacement Parts customer support through PissedConsumer.com and 2 survey responses.

Total Calls
93
Avg Call Duration
03:52
Issues Resolved
30%

Why Customers Call Genuine Replacement Parts?

Top Reasons of Customers Calls

  • Shipping and Delivery 32%
  • Return/ Replace 27%
  • Customer Inquiries & Issues 13%
  • Request for Information 10%
  • Product/ Service 8%
  • Activation/ Cancellation 5%
  • Refund 1%
  • Payments and Charges 1%
  • Questions About an Order 1%

Shipping and Delivery

32%
  • "Tracking part"
  • "Have not received my order. Was due on Thursday, 7/17/25"
  • "Wrong part sent"

Return/ Replace

27%
  • "Waiting on replacement parts"
  • "Return"
  • "Change part"

Customer Inquiries & Issues

13%
  • "Smooth stove top does not fit"
  • "Wrong oart"
  • "We ordered wrong door. Order number is5283653"

Request for Information

10%
  • "Looking for part # 2168"
  • "Question about my order"
  • "Need to know approximately delivery time for the part"

Product/ Service

8%
  • "Purchase"
  • "To make sure the veggie's drawer in my Samsung refrigerator is the correct one. I need the right one and your website does not specify that."
  • "The agitator part I bought on 3/3/2025 end clips are broken"

Activation/ Cancellation

5%
  • "Order cancelation"
  • "Cancel order"

Refund

1%
  • "About refund"

Payments and Charges

1%
  • "Payment not received"

Questions About an Order

1%
  • "My order"

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Frequently Asked Questions

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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